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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you do not have an account, you can contact us via e-mail concerning your return at Please include your name and contact info as well as the order information for the item you would like to return.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Purchases over $5 will have a $5 shipping charge added.

If you are purchasing a kayak, SUP or paddle, when you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

If you are local and would prefer to pick up your purchase in our store, you can select the in-store pick-up option during checkout, and we will hold your item for you here in our shop.  We're glad to drop it to you anywhere on St. Simons too!  We'll also deliver kayaks at no charge anywhere in the county.